Call Center And BPO:

i-KRAB e-sol Pvt. Ltd. is in Business Process Outsourcing Company that offers focused costeffective and process optimization solutions to clients in the industry.Our strategic focus provides us with domain expertise and best practices that helpour clients to –

  • • Reduce payroll & operational costs
  • • Boost revenues & maximize shareholder value.
  • • Improved patient and physician satisfaction.
  • • Reduce staffing issues and training time.
  • • Maximize efficiencies and economies of scale.
  • • Improve business service levels

i-KRAB e-sol Pvt. Ltd. is the second largest Call center situated in the North Eastern India.We are situated in Siliguri in West Bengal and are operating with twenty seats as of now with State Of Art Technology. We are not only involved with running Call Center but are also involved set up consultancy and coming up with a few project in Siliguri,Gantok and Kolkata. i-KRAB e-sol Pvt. Ltd. solution offers a state of art call center facility with latest technology and competent personnel, ensuring cost effective solution to meet the inbound and outbound calling requirements. We provide round the clock services and support to our clients and ensure that you reach your customer anywhereand everywhere anytime and every time i-KRAB e-sol Pvt. Ltd. provide extensive training forthe call center agents on the accent and telephone handling skill. Our training covers Accents and Conservation skills, Call center etiquette, Internet skill, Salesskill and Technical skills.

1. Outsourcing

With Web based customer customer services and support emerging is a factor thatgives the needed edge to a company. We at i-KRAB e-sol Pvt. Ltd. introduce ourselves as aleading, high quality Business Process Outsourcing Company from India. With a customer-focusedattitude, desire to understand customer business & identify the right partner forexecuting the job, we act as a one stop shop for business process outsourcing fromIndia.

2. Technology

We prefer perfection so we use legal bandwidth and VOIP from BSNL and SIFY, we are also on a state of art Predictive dialing architecture which is a very cost efficient solution for small and medium sized call center. With our state-of-the-art technology and infrastructure we are able to stay a step ahead of the market. Our infrastructure has a service reliability of 99.98 percent. We have made a investment that equals twice the industry standard for critical system. Our back office facilities are locatedin Siliguri,India.We have a large infrastructure and we havean experience of working in three shifts.We have a wide range of experienced personnelwho can handle accounting related work,scanning,payroll,appropriate replies to thee-mail processing inquiries,FAX handling, bill processing etc. We have a state ofthe art infrastructure with high speed data communication lines.

3. IT Enable Services Our Facilities

  • • Carpet area of more than 1800 sq. ft.
  • • Adequate storage area with full security.
  • • Intel P-IV and DUAL CORE oriented agents PC.
  • • QUAD CORE Server.
  • • Cisco router.
  • • Ergonomically designed furniture.

4. Training

We at i-KRAB e-sol Pvt. Ltd. value customer, for which we have special training for all thecall center agents for a period of 15 days then they are put into controlled calling once they pass through our rigid guidelines they get an opportunity to sit in the shifts. Other than this these we also impart call center training for individuals who are looking forward to join call center but lag the V & A skills, and necessary keyboard skills.

5. Work Culture

We maintain youthful and vibrant work culture complemented by a work environment to provide and obtain best from the employee. A strong emphasis is laid on the Learn , Share and Grow policy. Consistence information sharing across various levels of employee is maintained through effective channels of communication.